Data Deletion Instructions
If you connected Tourfecto through Facebook/Meta Login, or if you'd like any personal data we hold about you or your business deleted, follow the steps below.
How to Request Deletion
- Send a deletion request through our contact page, using the email address associated with your Tourfecto account.
- Include your account email and, if applicable, the connected platform (Google, Meta, TripAdvisor, WhatsApp) you'd like disconnected.
- We verify the request against the account on file, then permanently delete your account data — including profile information, connected platform tokens, and imported customer/review data — from our production systems.
- We aim to complete verified deletion requests within 30 days, and will confirm by email once complete.
What Gets Deleted
Account and profile information, OAuth connection tokens for any linked platform (Google Business, Meta Ads, TripAdvisor), imported review and CRM data, and uploaded media. Some records may be retained for a limited period where required by law (e.g., billing records for tax compliance) or to prevent fraud.
Disconnecting Just the Meta Integration
If you only want to disconnect Meta Ads without deleting your whole Tourfecto account, you can do this yourself from the Ads page in your dashboard ("Disconnect" button), or by removing Tourfecto's access from your own Facebook Business settings.
Disconnecting WhatsApp
Businesses can disconnect their WhatsApp number from Chat Settings → Official WhatsApp → Disconnect. This immediately removes the stored access token, so Tourfecto can no longer send or receive messages for that number. You can also remove Tourfecto from Business Settings → Accounts → WhatsApp Accounts → Partners in Meta Business Suite. To also delete stored conversations, marketing contacts and consent records, send a deletion request as described above.
See also our Privacy Policy and GDPR & Data Rights page.